1. Introduction
These Terms & Conditions govern your use of the BLOOM Clearing and Forwarding website and provide information about the terms applicable to enquiries and services provided by BLOOM Clearing and Forwarding (“BLOOM”, “we”, “us” or “our”).
By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use this website.
These website Terms & Conditions are intended to apply to the use of the BLOOM website. Specific services provided to customers may also be subject to separate quotations, service agreements, terms of business, contracts or other applicable documentation.
2. About BLOOM
BLOOM Clearing and Forwarding is a Namibia-based company providing clearing, forwarding, project logistics, supply and procurement services to clients operating in Namibia’s mining, oil & gas, energy and industrial sectors.
Our services may include, but are not limited to:
- Customs clearance and related customs support;
- Freight forwarding and transportation coordination;
- Project logistics and cargo coordination;
- Supply and procurement of project materials, products, tools and related goods;
- Port, shipping and logistics coordination;
- Liaison with carriers, agents, suppliers, subcontractors and other service providers; and
- Other related logistics and supply chain services agreed with the client.
The specific services provided to a client will depend on the requirements of the relevant enquiry, quotation, purchase order, service agreement or other applicable contractual documentation.
3. Use of the Website
You may use the BLOOM website for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for any unlawful, fraudulent or unauthorised purpose;
- Attempt to gain unauthorised access to the website, its systems or related services;
- Introduce or transmit viruses, malware or other harmful material;
- Interfere with or attempt to disrupt the operation, security or availability of the website;
- Copy, reproduce, modify, distribute or commercially exploit website content without our prior written permission; or
- Use information obtained from the website in a way that could mislead, deceive or cause harm to BLOOM or another person.
BLOOM reserves the right to restrict or suspend access to the website where we reasonably believe that these Terms & Conditions have been breached or where necessary to protect the security and integrity of the website.
4. Website Information and Accuracy
We aim to ensure that the information provided on the BLOOM website is accurate, current and useful. However, website content is provided for general information purposes and may be updated, changed or removed from time to time without notice.
While we take reasonable care in preparing and maintaining the website, BLOOM does not guarantee that all information will always be complete, accurate, current or free from errors or omissions.
Information published on the website should not be relied upon as a substitute for a specific quotation, professional advice, contractual agreement or other documentation issued by BLOOM in relation to a particular service or transaction.
Where there is a conflict between information on this website and the terms of a specific written agreement or contract with a client, the applicable contractual documentation will take precedence.
5. Request for a Quote
The Request A Quote form on the BLOOM website is provided to allow prospective clients to submit enquiries regarding our services.
Submitting an enquiry through the website does not constitute a binding offer, acceptance or contract between you and BLOOM.
You are responsible for ensuring that the information submitted through the Request A Quote form is accurate, complete and up to date. BLOOM may contact you to request additional information or clarification before preparing a quotation or proposal.
Any quotation, proposal or pricing information provided by BLOOM will be subject to the terms, conditions, validity period and other requirements stated in the relevant quotation or accompanying documentation.
A contract for services will only arise when the applicable contractual requirements have been satisfied and the relevant quotation, purchase order, service agreement or other contractual documentation has been accepted or executed as applicable.
BLOOM reserves the right to decline an enquiry or to determine whether it is able to provide the requested services.
6. Client Responsibilities
Clients and prospective clients are responsible for providing BLOOM with accurate, complete and timely information relevant to any enquiry, quotation or service.
This may include information relating to cargo, goods, quantities, dimensions, weights, values, origin, destination, required delivery dates, customs requirements, permits, documentation and any other information reasonably required to provide the requested services.
You are responsible for ensuring that any information, documents or instructions provided to BLOOM are lawful, accurate and not misleading.
You must promptly inform BLOOM of any material changes to information or instructions previously provided.
Where applicable, you are responsible for obtaining and maintaining any licences, permits, approvals, authorisations or other documentation that are required to be provided by you in connection with the relevant goods or services, unless otherwise agreed in writing with BLOOM.
BLOOM may rely on information and instructions provided by you when preparing quotations or arranging services.
7. Quotations, Pricing and Contracts
Any quotation or proposal issued by BLOOM will be based on the information available to us at the time it is prepared and will be subject to the terms, conditions and validity period stated in the relevant quotation or proposal.
Unless expressly stated otherwise, quotations may be subject to changes in freight rates, fuel costs, exchange rates, customs duties, taxes, port charges, carrier charges, storage charges, demurrage, detention, regulatory requirements and other costs outside BLOOM’s reasonable control.
Any additional work, services, costs or changes to the scope of work requested by a client may be subject to additional charges and may require written approval.
A quotation does not constitute an unconditional commitment by BLOOM to provide services until the relevant contractual requirements have been satisfied.
The terms governing a specific transaction or service will be those set out in the applicable quotation, purchase order, service agreement, terms of business or other contractual documentation accepted by the parties.
8. Third-Party Service Providers
BLOOM may engage or coordinate with third-party service providers where reasonably required to provide or facilitate services for a client.
These may include, without limitation, carriers, shipping lines, airlines, freight agents, customs agents, port operators, terminal operators, transport companies, warehouse operators, suppliers, subcontractors and other logistics or service providers.
Where third-party services are used, those services may be subject to the third party’s own terms, conditions, tariffs, limitations and requirements.
BLOOM will take reasonable care when selecting and coordinating third-party service providers. However, unless otherwise agreed in writing or required by applicable law, BLOOM is not responsible for the independent acts, omissions, delays, failures or performance of third parties outside BLOOM’s reasonable control.
Where appropriate, BLOOM may pass on applicable third-party charges, requirements or conditions to the client.
9. Delays and Events Beyond Our Reasonable Control
BLOOM will use reasonable efforts to provide services in accordance with agreed requirements and timelines. However, delays or disruption may occur due to circumstances beyond our reasonable control.
Such circumstances may include, without limitation, adverse weather, natural disasters, fire, accidents, war, civil unrest, strikes, industrial action, port congestion, customs delays, government action, changes in laws or regulations, border restrictions, transport disruption, carrier delays, equipment failure, shortages, supplier failures, cyber incidents or other events beyond BLOOM’s reasonable control.
Where such circumstances occur, BLOOM will use reasonable efforts to minimise the impact and, where appropriate, keep the affected client informed.
BLOOM will not be responsible for delays, losses or additional costs arising solely from circumstances beyond our reasonable control, subject to any rights or obligations that cannot lawfully be excluded or limited.
10. Intellectual Property
Unless otherwise stated, the content of this website, including the BLOOM name, logo, branding, text, graphics, photographs, designs, layouts and other materials, is owned by or licensed to BLOOM Clearing and Forwarding.
You may view and use the website for your own legitimate personal or business purposes.
You must not reproduce, copy, modify, republish, distribute, transmit, sell, licence, commercially exploit or otherwise use BLOOM website content without our prior written permission, except where permitted by applicable law.
Nothing in these Terms & Conditions grants you any ownership or other intellectual property rights in the BLOOM name, logo, branding, website content or other materials.
11. Links to Other Websites
The BLOOM website may contain links to websites or online resources operated by third parties.
These links are provided for convenience and informational purposes only. BLOOM does not control or operate third-party websites and does not necessarily endorse their content, products, services or policies.
BLOOM is not responsible for the availability, accuracy, security, privacy practices or content of third-party websites.
If you choose to access a third-party website through a link on the BLOOM website, you do so at your own discretion and subject to the terms and policies applicable to that website.
12. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
Subject to the foregoing, BLOOM will not be liable for loss, damage, delay, cost or expense arising from circumstances that are outside BLOOM’s reasonable control or from the acts or omissions of third parties, except to the extent that such liability arises from BLOOM’s own breach of an applicable contractual obligation, negligence or other liability that cannot lawfully be excluded.
BLOOM will not be responsible for indirect or consequential loss, loss of anticipated savings, loss of business opportunity, loss of profit or loss of goodwill, except where such liability cannot lawfully be excluded.
Where a specific service or transaction is governed by a separate contract, quotation, terms of business or other contractual documentation, the liability provisions contained in that documentation will apply to that service or transaction.
Nothing in these Terms & Conditions affects any rights or protections that cannot lawfully be excluded or restricted.
13. Privacy and Personal Information
BLOOM may collect and process personal information when you use the website, submit an enquiry, request a quotation or otherwise communicate with us.
Our processing of personal information is explained in our Privacy Policy, which forms part of the information governing your use of the BLOOM website.
Our use of cookies and similar technologies is explained in our Cookie Policy and managed through the cookie settings available on the website.
By using the website, you acknowledge that you have access to our Privacy Policy and Cookie Policy and that you should review them to understand how your information and cookie preferences are handled.
14. Changes to These Terms & Conditions
BLOOM may update or amend these Terms & Conditions from time to time to reflect changes to our website, services, business practices, legal requirements or other relevant circumstances.
Any updated version will be published on this website and will take effect from the date stated in the updated Terms & Conditions or, where no date is stated, from the date of publication.
You should review these Terms & Conditions periodically to ensure that you are aware of any changes.
Your continued use of the BLOOM website after updated Terms & Conditions have been published will constitute acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
15. Governing Law and Jurisdiction
These Terms & Conditions and your use of the BLOOM website shall be governed by and interpreted in accordance with the laws of the Republic of Namibia, unless applicable law requires otherwise.
Subject to any mandatory legal requirements, the courts of Namibia shall have jurisdiction in relation to disputes arising from or in connection with these Terms & Conditions or your use of the BLOOM website.
Where a separate written agreement with a client contains its own governing law and jurisdiction provisions, those provisions will apply to the relevant contractual relationship.
16. Contacting BLOOM
If you have any questions about these Terms & Conditions, the BLOOM website or our services, you may contact us using the contact details provided on our website.
BLOOM Clearing and Forwarding
Namibia
mailto: [email protected]
For service enquiries or requests for quotations, please use the Request A Quote form available on the BLOOM website.
Effective Date: 4 October 2026