PRIVACY POLICY

Last updated: October 2026

BLOOM Clearing & Forwarding (“BLOOM”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through this website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and when we may share it with other parties.

INFORMATION WE COLLECT

When you contact BLOOM through this website, request a quotation or otherwise communicate with us, we may collect information such as:

  • Full name
  • Company/organisation name
  • Email address
  • Telephone number
  • Cargo origin and destination
  • Cargo, shipment or project information
  • Information you provide when requesting a quotation
  • Information submitted through our contact forms
  • Technical information collected when you use our website, such as IP address and browser/device information, where applicable.
  • Details contained in quotation or business enquiries
  • Other information you voluntarily provide to us

We may also collect certain technical information about website visitors, such as browser type, device information and IP address, where applicable.

HOW WE USE YOUR INFORMATION

BLOOM may use the information you provide to:

• Respond to enquiries and requests for quotations
• Assess and understand your logistics, freight, customs, procurement or project requirements
• Prepare quotations, proposals and other business communications
• Coordinate logistics, supply-chain and related services
• Communicate with you about your enquiry or business relationship with BLOOM
• Meet applicable legal, regulatory, accounting or administrative requirements
• Improve our website, services and customer experience

Provide customs clearance, freight forwarding, project logistics and supply & procurement services;

Manage our business relationship with customers and suppliers;

Comply with applicable legal and regulatory requirements

We will use personal information only for legitimate business purposes connected with our services and the operation of our business.

SHARING YOUR INFORMATION

Where necessary to respond to enquiries, provide services conduct our business or comply with legal obligations, BLOOM may share relevant information with appropriate third parties, including;

  • Freight forwarders, carriers and transport providers
  • Customs agents and customs or regulatory authorities
  • Shipping lines, airlines, ports and logistics service providers
  • Suppliers and procurement partners
  • Warehousing and handling providers
  • Project partners, contractors and other service providers involved in delivering our services
  • Professional advisers and service providers where reasonably required for our business operations
  • Any other parties where this is necessary to provide our services, process your enquiry or comply with legal obligations.

BLOOM will seek to limit information shared to what is reasonably necessary for the relevant business or operational purpose.

HOW WE PROTECT YOUR INFORMATION

BLOOM takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We use appropriate administrative, technical and organisational measures to help protect information handled through our website and business operations.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore avoid sending sensitive or confidential information through website forms unless it is necessary for your enquiry.

HOW LONG WE KEEP YOUR INFORMATION

BLOOM will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, provide services, maintain business records and meet applicable legal, accounting or regulatory requirements.

When personal information is no longer required, BLOOM will take reasonable steps to securely delete it or otherwise dispose of it, subject to any applicable legal or business record-keeping requirements.

YOUR RIGHTS

Depending on the laws that apply to you, you may have rights in relation to the personal information we hold about you. These may include the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion where applicable, or raise concerns about how your information is handled.

If you would like to make a privacy-related request or ask a question about how BLOOM handles your information, please contact us using the details provided below.

We will consider and respond to requests in accordance with applicable laws and regulations.

COOKIES

The BLOOM website may use cookies and similar technologies to support website functionality, security and performance.

Cookies are small files that may be stored on your device when you visit a website. Some cookies may be necessary for the website to operate correctly, while others may be used to understand how visitors use the website or to support additional website functionality.

The cookies and technologies used on the BLOOM website may change as we add, remove or update website features and services.

Where required by applicable law, BLOOM will provide appropriate information and choices regarding the use of non-essential cookies and similar technologies.

CHANGES TO THIS PRIVACY POLICY

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CONTACT US

BLOOM Clearing & Forwarding

Namibia

Email: [email protected]

Telephone: +264 81 322 8282

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.